07-03-2022 09:18 PM
I got locked out of my account. I waited 3 hours and I can’t access my account. I forgot my password so I can’t login.
what to do?
Solved! Go to Solution.
07-03-2022 09:56 PM
I just had the same issue. I sent a private message to reset and got prompt replies. You will need to provide some information, they will list it out.
07-03-2022 09:21 PM - edited 07-03-2022 09:21 PM
@Chris1315 hi if you tried forgot password with out any luck
contact a cs agent
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check your community envelope for a reply
07-03-2022 09:21 PM
If everything fails (forgotten pass link, secret answer, etc.) contact agent!
To contact CSA-agent, there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
If ticketing does not work very first time, contact agent directly.
