@Kelseyy28 wrote:
I tried I don’t remember what I set on this account for anything. I’m just going to get a new sim. This too much of a headache to try to get into my account been a week almost just trying to get something done about it. I’ve never logged into it that I can remember. I dunno.
You must have set up autopay or use vouchers to top up? If you used autopay you will continue to get charged until you port you number out. So you might want to get it fixed.
Here is the information that might help if you can't remember some information.
To get help with your account, activation, or service?
Please contact the Community Moderator Team to get gelp with your account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.
In your message please include:
PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.
Some good posts/reads:
Search PM GUIDE to find some great posts and answers to many common questions
If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You
