11-27-2023 10:25 AM
My husband's credit card expired and now he is locked out of his account. He cannot update his credit card info because a security pin is sent to his cell which he is locked out of. We cannot get a hold of anyone to update information either. Any assistance would be GREATLY appreciated
11-27-2023 10:41 AM
thanks for your help, appreciated anything at this point
11-27-2023 10:35 AM
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support by direct message here:
11-27-2023 10:35 AM
11-27-2023 10:34 AM
email was not an option. it is asking to send a voicemail or text
11-27-2023 10:26 AM - edited 11-27-2023 10:27 AM
@Brenda19 Fastest way to get you up and running again is to buy a voucher and load to account *611 or get support to update the credit card info for you
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-27-2023 10:26 AM
HI @Brenda19
try using email to receive code. On that 2FA screen, click Didn't receive code and select email as the option
if the option is not there, please submit a ticket with CS Agent here and they will sort it out:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-27-2023 10:26 AM
@Brenda19 , if you select resend code, you will be offered the option to receive the 2FA code to email.