cancel
Showing results for 
Search instead for 
Did you mean: 

Locked out of self-serve account

Mike07
Great Neighbour / Super Voisin

The number changed on the credit card I used to make automatic payments on my self-serve account. I haven't needed to log into it since it was created, and I don't remember the credentials aside from the email address used. I could use some help.

5 REPLIES 5

sandpublic
Town Hero / Héro de la Ville

@Mike07 wrote:

Thanks a lot everyone. A moderator was able to reset the password. I've reestablished autopay and everything is now in order.


Great news!! Thanks for letting us know.

Mike07
Great Neighbour / Super Voisin

Thanks a lot everyone. A moderator was able to reset the password. I've reestablished autopay and everything is now in order.

mimmo
Retired Oracle / Oracle Retraité

As an immediate option if needed, buy a voucher from recharge.com and top up by calling 611.  

stonechucker
Mayor / Maire

There is a password reset option at the bottom of the Self-Serve sign in screen.  If that fails to work, you'll need to write a PM to the Moderator_Team.

NDesai
Oracle
Oracle

@Mike07 You can try to reset your password by clicking on the forgot password link. You must know the answer to your security question. If that does not work, you will need to send a private message to the Moderator_Team and they will reset it for you.

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

Need Help? Let's chat.