Locked out of old account

[Dickman8707]

I can’t access my old email for my original account which has 50 dollar plan on it 

[BKNS27]

@Dickman8707 

Ad noted by @Yummy ,

you can still access your account and have the 2FA code sent by text.

Are you having service on your phone?

Are you asking for the $50 refund?

[RossN]

@Dickman8707 

hi you  need to contact a customer service agent to reset or change your email 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[Yummy · Accepted solution]

If your old email is not in service anymore you can still access your PM account if you remember PM password.

If not, contact agent to update your email.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here