Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is there a service outage in Surrey BC. No data connection.
hello I wanted help from an agent
Hi Everyone,I would like to change my plan to what I believe is a better option. When I click the plan, the information becomes confusing. I currently have 120/90 day plan that includes 12GB over the 3 months. I would like to change to 30.00 /Month p...
Why did service to my phone 778-xxx-xxxx stop, and account information is no longer available?
Hi! I believe I let my last account expire and have struggled to get my number ported for several days. PM is showing my current number as the one I wanted to port, but I’m not able to make calls or receive texts, or even use data. The temporary numb...
Hi,I initiated my transfer over 3 hours ago and my eSIM has been setup. I am able to make outbound calls and can access the cellular data. Can not make send or receive any text and no incoming calls. Can someone please help with my number transfer. I...
Hi,I have a new SIM I purchased a while ago and activated for my kid's phone. We subscribed for 2 months but didn't use it afterwards. I'm trying to get it back on now and I keep getting an "Invalid Sim" response when I enter the sim card numbers for...
When I purchased USA add on it billed me twice?How do I get a refund?
Not helping this matter.
I’m trying to change plans, but when I click on the plan that I want, it says: Change failure, please try again. I keep trying but nothing happens?
I notice the currently available plans don’t all list calling features. I’m specifically wondering if the 4G $25 per month comes with calling features (call display, voicemail, call waiting etc.). I would assume all plans come with these features but...
I have got 300 international mins add on call but when I try to make a phone call internationally it says can't be made
I was gifted a samsung galaxy a7 lite tablet for my daughter. It was previously on the telus network.I purchased a public mobile sim for it, and activated the sim to the account. The account is active.It does not connect to the public mobile network....
Can iphone users who use RCS do me a favor, I'm trying to figure out if the problem is my phone or with PublicMobile service. edit: I'm using an iphone 15Pro.When you have RCS enabled and are texting someone who uses Android and also has RCS enabled,...
I accidently paid twice and would like to get that second payment returned to me. How?
I joined Public Mobile around 10 PM on 12/2, but the next day, I received a call from the Koodo Retention Department offering a plan that suited me better, so I decided to switch back. During the call, the Koodo agent had access to the trial period p...
I'm trying to transfer my husbands number to public mobile from rogers . Came as far as downloading app and says i am ready for step # 3 but it doesnt accept the number i enter it says its invalid. i entered my nuber as the alternate number and now...
Plan expired on the 5th though I had autopay set up. Realized today and made a payment though still no service. Tried suspending and resuming, airplane mode and restarting phone but nothing worked
I am trying to complete step 3. I downloaded the app and tried to log in but can't get a log in screen, only a white page.
I entered the wrong option while setting up account, I have an ESIM and requested a SIM card. I can’t get past that point of setting up account. As well I require assistance on setting up the rest of my account and I require a phone number for my mob...
Like the title says, did the port, number can call out and in and data works but sms and i message dont!
So starting Wednesday, I've been unable to connect to 3G and thus can't make or receive calls. Data and texts work, but my phone isn't VOLTE capable so I can't make calls without the 3g connection. I tried my sim in another phone that is VOLTE capabl...
How do I gain access to my account if I lost my phone AND access to my email.. now I can't get my 2 step verification code. I want to transfer my number but I can't without access to my text or my account! HELP!!!
I am in Colombia and I need to receive sms messages, what add-on is the best for that? I can see add-ons for US, Mexico, Philippines, and others, but I want to make sure it will work for Colombia.
Does public mobile offers rollover minutes or data on add-on
I am a current Public Mobile customer and want to port my wife's number from Telus to Public Mobile, I am pretty clear on the porting steps, replay with any advice or FYI's, however I don't know if I should leave her SIM card in the phone or remove a...
I recently transferred my phone number from Fido (iPhone 8). I am not receiving calls or texts; however, I can call out. Any help would be greatly appreciated. Thank you!
I am trying to update my credit card and it is not processing. Card is Visa from a Canadian regulated bank.
I’m traveling in US and bought the US Roaming Call and Text but it isn’t working.Cellular Roaming is enabled and I restarted phone and still is not working.I also submitted a work ticket with Public Mobile but haven’t heard back since my last reply y...
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