cancel
Showing results for 
Search instead for 
Did you mean: 

Locked out of my account??

kkum
Great Citizen / Super Citoyen

My account with PM is saved on chrome so I have no idea how any of my login credentials could've changed but when I tried logging in today it says my username/password was incorrect and now I'm locked out.

 

I also received a text saying my auto-payment didn't go through which is what I'm trying to check but now I'm locked out.

 

Please fix

7 REPLIES 7

kastr
Great Neighbour / Super Voisin

Tried my password too many times and when i ask to reset it says "Sorry, you've been locked out. Please contact Public Mobile for help." I don't know many of my account details though.

Please help, thank you.

kkum
Great Citizen / Super Citoyen

Whew, everything is fixed now.

 

@Mary_M the lifesaver Smiley Very Happy

kkum
Great Citizen / Super Citoyen

@Mary_M

 

Ok, just sent the private message

Mary_M
Retraité / Retired
Retraité / Retired

Thanks for the reply !

 

I'll be able to reset it for you, would you mind sending me your phone number by private message? 🙂 @kkum

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

kkum
Great Citizen / Super Citoyen

@Mary_M

 

"Sorry, you've been locked out. Please contact Public Mobile for help."

 

When I try to reset password, I'm getting this error.

Mary_M
Retraité / Retired
Retraité / Retired

Hello @kkum

 

Sorry to hear about that!

 

Have you tried resetting your password ? Click on "forgot your password" and you'll be able to do so 🙂

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

NDesai
Oracle
Oracle

Sorry to hear that. 

 

Staff member will help you with this. 

@Mary_M

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

Need Help? Let's chat.