Locked out of my account after porting my number to a different carrier.

[Infrared07]

I ported my number to a different carrier and now I can't login to my public mobile account. Tried resetting password but no text or email will come through. I need to log back in to cancel my recurring billing arrangement. 

Anyone know how I can fix this?

Thanks

[softech · Accepted solution]

@Infrared07   that is normal.

Once an account is ported out, the account will then be closed and hence you can no longer able to login

Are you trying to disable Pre-authorized payment?  As account is now closed, no worry about that

You can be save and keep an eye on the credit card.  Just in case PM charges again, you just need to message them and they will take care of that quickly.  But again, most the time, they won't charge again

In case you need to open ticket, message them:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there