Locked-out of Self Serve Account

[Limeade]

Hi community,

Can anyone assist me to unlock my self serve account?  Thank you!~

[Mattredwingsfan]

First try it different browser internet,

if you still not work, you need send a private message To

public mobile customer support team (Moderators)>> Click here 

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

• Monday to Friday from 8 AM to midnight Eastern time.
• Saturday and Sunday: 8AM- 10PM Eastern time.

Cheers & good Luck

[Triguy · Accepted solution]

Have you tried the forgot password link ?

If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.