Locked SIM card

[NolaS]

Seems that my SIM card has been locked by mistacke. Can you please advise whom I should contact to get these code of 8 digits?

thanks 

[slusagm]

you used a sim pin and forgot the code? PM can provide you Sim PUK

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@NolaS 

use th chatbubble bottom right side of page to start process of Customer Support. Give them your acct number, ph #, PM pin #, name on acct, etc...

[Chalupa_Batman · Accepted solution]

Hello @NolaS 

Please contact a CS Agent for help on this as they are the only ones who can help.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

However, if it's a Samsung issue, then here's another link that may help.

https://www.samsung.com/hk_en/support/mobile-devices/what-is-puk-code/