Keeping service while outside Canada and monthly cost.

[T7-P7]

I want to go on a holiday to Uganda for four months and I don't want to lose my service during that period.

What is the procedure or what do I need to do and what will be the monthly cost?

[JL9]

When is your renewal relative to your departure date? You will need to renew one time, but if you time it right you may be able to renew just before leaving, turn off autopay and that will essentially buy you 4 months, now if you go beyond that you will want to renew a few days before the deadline and that will def cover you until you are back

[darlicious]

@T7-P7 

Here are your options for your service while out of the country....

Spoiler

1. You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
2. If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
3. Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards* will not be applied to your account. CSA contact after paying and reactivating is necessary to have the rewards applied manually.(*unless you are on the points program as we have not seen the results of suspension.)
4. Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing * once connected and entering your 4 digit voicemail pin #.
5. If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
6. Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your voip** number  before you leave Canada.. Now any incoming calling to your pm number will ring thru to your voip number while on wifi or mobile data (w/a local or global sim card) You can access your fongo voicemail for all voicemail messages.

**Download a voip provider app such as textnow or fongo for free calling and texting.

Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels and Stay--Safe!

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[dust2dust]

You could do nothing and just let it keep renewing if you're on autopay.

Otherwise, this provider gives their customers a 90 day period of suspension before fully deactivating.

[BKNS27]

@T7-P7 

Login to account and change your plan to the $15/month plan and enable AutoPay so it will pay for the 4 month service so this will guarantee you won’t lose your number.

The other option is more riskier, if you stop payment for 90 days. Your account will be Suspended and on the 87th days reinstate your payment. This will leave you 3 days just incase anything goes wrong.

If you forgot to make the payment…you will loss your number.

[esjliv · Accepted solution]

@T7-P7  current inmarket plans only work whilst in Canada. If you are travelling to USA, there are ROAMING addons available for purchase to be added to an Active plan.

But, sorry, there is no Roaming services available in Uganda.

Best to research for a local SIM service for that area.

NOTE: if you can suspended your services by not paying for up to 90 days. But after 90 days of nonpayment you lose your account, phone number and access to self serve.

So if you want to keep your account and phone number, keep that in mind.

Perhaps change to the lowest $15 plan if you want to keep autopayments going. OR, stop paying, but ensure to make a payment around the 85th day to ensure your account goes into ACTIVE status so your don't lose it.