Just signed up, phone works but no data!

[MichelleMills]

Ok, so, I have tested the calling and that works. I have tested the texting and that works. The phone is currently on WIFI as my CELLULAR DATA is NOT working. HELP!

[ChCh]

ok, actually PM provides an official guide here, hope it can provide some more accurate information

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphone

[ChCh]

update according to the following information, then it should work

APN settings 

• Name: Public Mobile
• APN: sp.mb.com
• MMSC proxy: mmscproxy.mobility.ca
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 8799
• MCC: 302
• MNC: 220

[softech]

@MichelleMills 

update the  Carrier Profile , it should be versin 58

also try Reset network settings and it should resolve the data problem

[ChCh]

for iphons, try this please

Settings > Cellular > Cellular Data Network

Settings > Mobile Data > Mobile Data Options > Mobile Data Network

[ChCh]

Usually you can find the APNs settings through the following path

Options/Settings > SIM cards / mobile networks > sim card settings >

Or simply search for APN or Access Point Names in your settings search bar, the setting option will pop up there.

[MichelleMills]

My phone is an iPhone 11. Updates are all current.  I have made a call and that works, I have made a text and that works. My DATA is NOT working, THEREFORE I have my WIFI on to be able to speak on here. THAT is what I meant, hahaha thanks 🙂

[ChCh · Accepted solution]

try updating your Access Point Names (AKA APNs) like this:

check your APN settings (Android Phones Only):

1. Open your phone’s settings and tap:

• Access Point Names
• New APN settings

1. Verify the following field match:

• Name: Public Mobile
• APN: sp.mb.com
• MMSC proxy: mmscproxy.mobility.ca
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 8799
• MCC: 302
• MNC: 220

[DDM69]

Try toggling airplane mode off and on. Reboot your phone. Make sure data is turned on.