Just change plan but it doesn't take effective.

[xiaotangbao]

Hi All,

 I just top up my account and change plan to 40$ 4.5g data immediately. But it looks like it doesn't take effective i.e. I can't access interenet. Could you please suggest how long it will take to get new plan work?

Regards

Felix

[Lieux]

No don't worry @xiaotangbao it's very usual to do that.

[xiaotangbao]

Thank you guys, that is my fault. I forgot to turn on data.

[Dunkman]

@xiaotangbao

It looks like that your plan should be active.  You have data add on, etc.

Which phone do you have.  Need to check your APN settings.  Make sure that it matches your phone model.  check the settings on the following website:

https://apn-canada.gishan.net/en/apn/public-mobile

Or maybe do a network reset.

[Anonymous · Accepted solution]

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@xiaotangbao wrote:

Thanks, my account is active. Phone and message works but no interenet. 

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The dumb question...is your data mode on?

Internet connectivity is usually all APN.

[xiaotangbao]

Thanks, my account is active. Phone and message works but no interenet. 

[Dunkman]

@xiaotangbao

Moderator wait times are 2-3 days.  Maybe we can help further.  

Is your account status active or suspended?  

Does your phone talk and text work?  

Might want to screenshot your account status page.  Don't show personal information.  

[xiaotangbao]

It doesn't work and had sent PM to Moderator.

[xiaotangbao]

Thanks. I have top on and paid 40$ + tax before changed it immediately. 

[xiaotangbao]

Thank you so much. Can you suggest how to manually reload 1$ into account? 

[will13am]

@xiaotangbao, is your account showing active?  The lost phone/found phone toggle only works for an active account.  It seems like renewals are finicky when the new plan costs more than the old plan. 

[Dunkman]

@xiaotangbao

It will not disable or block your phone.  Is a trick that we have learned to re-activate or re-set your plan.  

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[xiaotangbao]

Thanks, it will not disable or block my phone number or serive, right? 

[NDesai]

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@xiaotangbao wrote:

Thanks, could you please suggest how to turn off and turn on this? In my account or cell phone.

Thanks

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From your self-serve account, go to Plans and addon tab. Underneeth, you will see "Lost/stolen phone" tab. 

[xiaotangbao]

Thanks, could you please suggest how to turn off and turn on this? In my account or cell phone.

Thanks

[xiaotangbao]

My previous plan doesn't include any data plan. 

[computergeek541]

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@xiaotangbao wrote:

Hi All,

 I just top up my account and change plan to 40$ 4.5g data immediately. But it looks like it doesn't take effective i.e. I can't access interenet. Could you please suggest how long it will take to get new plan work?

Regards

Felix

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Did you old plan have data, and if it did, was it working before?

[NDesai]

@xiaotangbao It should work immidiately. Try turning on the Lost/stolen feature for a few mins. Then turn it off. Sometimes this triggers the activation. If this does not work, try manually adding $1 to your account. 

[TMS]

Did you mistakenly set the change for a later date?