So this is too late.....should have been sent on day one.
It has been picked apart and will it be fixed?
If I look at a jar of jam the label will tell me, accurately, what is inside.
BUT.
1. Won’t tell me the full description of my plan
2. Won’t tell me what is included in my *LD add ons
* as well some have more than what was originally stated.
And as well.
1. 2 separate logins that should be 1.
2. Second factor information is incorrect.
3. Was not tested very well, that is, if it was.
I like the new second factor login. And the fact you can turn on and off in your profile.
Not a biggy, but is an issue when the “ household banker” or the “company phone coordinator” is accessing the account and the device to email or text is “out shopping” or “at the job site” 🤪.
The code from Telus also has HANDY information along the upper Green Bar showing the phone number and account number.
BUT
The ending account number is correct but most of us would want to use the phone number to reference vs the account number. ISSUE is the format of phone number is odd and the phone number is incorrect and the SAME on 2 samples as below. I do not have a number ending in -8917.
All logins like this from a drop down for My Account, My Rewards and Community. And combine the My Account login to access My Rewards as well.
Instead of this.
This looks good too. BUT the custom amount button was not changeable, perhaps that was by default as my $35 balance already exceeded my next payment. Nice that taxes show up right away. Will be interesting to see what the screen looks like after pressing the Complete Payment button.
Auto pay is fixed?? No more worries about auto pay failures.
Online PIN number change.
