It’s Urgent

[Twenewaa]

Hello

please I need to speak to agent urgently!!!!!

[JL9]

No follow up response so I am going to be an optimist and assume you resolved your issue?!

[hTideGnow]

HI @Twenewaa   What was the exact problem you have?

Yes, if it is account problem, you need to talk to agent.  But if it is something else, maybe we can help.

[benfatto]

@Twenewaa  If you cannot tolerate any service disruptions better create a backup plan. Maybe a free VoIP service from TextNow or Fongo.com. 

[Meow]

Contact gent Only if you have issue with your account: password lost, PIN change, etc.

For everything else give us a chance to assist you.

[esjliv]

@Twenewaa  - you can message an agent, but no speaking to one here at Public Mobile.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster  use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

Please share here and other may be able to help you (if you are comfortable to do so); just do not include any personal information please on this public community forum.

[chainsawcowboy]

@Twenewaa 

I believe the customer support team have had their morning coffee and are eager to look after your issue. Have you sent in your support ticket yet?

[darlicious]

@Twenewaa 

Customer support opens at 6am eastern. What's your issue? Maybe we can help in the meantime?

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[BKNS27 · Accepted solution]

@Twenewaa 

PM is an online service and can be contacted via private message on the envelope icon top of this Community or create a ticket via SIMon Chabot on the bottom of this Community page.