I recently bought a Public Mobile plan and SIM card and I'm currently trying to transfer my phone number from Bell. I responded "YES" to the transfer request from Bell immediately and then received this message from Public Mobile:
"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team will contact your shortly using your original phone number or the alternate number provided."
I double checked the account number before I submitted it and it looked correct, but perhaps I missed a number or clicked a wrong one. It's been a few hours now but I still have yet to hear from anyone. Do I keep waiting or is there a number or email I should reach out to? My Public Mobile account lists my Bell number and says it's active but I'm still using my Bell SIM card.
Thank you!
