Issue With Porting Phone Number to Public Mobile

[NorthStar1]

I am in the process of porting my phone number from Fongo Works to Public Mobile. I initiated this port request nearly 24 hours ago, but calls are still routing to Fongo Works. Public Mobile states porting should normally complete within 5 hours, so I believe something has gone wrong.

When I attempt to re-initiate the transfer, Public Mobile reports the number as invalid.

Could anyone please advise on the next steps to resolve this? Do I just wait it out?

[slusagm · Accepted solution]

@NorthStar1 

this is normal. porting from VoIP take as many as a week.  So, it could be another couple days before the line is ported

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them