Is there an outage?!?

[missM2]

Myself and many of my friends and Tamil have had no cell service (cannot call in or out) since early this morning, and I haven’t been able to find any information of an outage! Anyone know what’s going on with the network? It appears that we have 3 bars of service (sometimes SOS or No Service will appear) but we are unable to make or receive calls.

[sheshenl]

Myself and my 2 daughters had no service for most of Sunday, fathers day, in the GFW area of NL. Seems fine today.

[hTideGnow]

hi @missM2 

but NFL has no outage.

you can report your outage to PM support

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage      

[hairbag1]

@missM2 

sounds like could be a network outage in your vacinity. Keep testing throughout the evening to see when it comes back on-line. 

[missM2]

All I’ve the map - from IPhone 13 to and XR 

[missM2]

Newfoundland

[Chalupa_Batman]

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@missM2 wrote:

Myself and many of my friends and Tamil have had no cell service (cannot call in or out) since early this morning, and I haven’t been able to find any information of an outage! Anyone know what’s going on with the network? It appears that we have 3 bars of service (sometimes SOS or No Service will appear) but we are unable to make or receive calls.

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Hello @missM2 

https://www.telus.com/en/qc/outages

What phones are you both using?

[hTideGnow]

hi @missM2 

where you are at?

check the outage map:

https://www.telus.com/en/bc/outages

At this time, there are confirmed outages at Thorhild and AB, Winnipege, MB