Is support not answering private messages anymore?

[AveragePerson]

I sent a message to them two weeks ago and haven't received a response yet.

[Dunkman]

@AveragePerson 

Did you submit a ticket?  Or directly private message?  Public mobile recommends submitting a ticket since it suppose to be faster, helps track issues, etc. 

Customer service agent usually will respond within a few hours.  Since you have not gotten a response from two weeks ago, you can resubmit a ticket.  Probably expect a response by tomorrow  sometime.

BTW, any specific issues that community members can help with? We often can provide advice that does not require CSA involvement. 

[Chalupa_Batman]

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@AveragePerson wrote:

I sent a message to them two weeks ago and haven't received a response yet.

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If you are able to log into your account, this is the proper way to contact a CS agent.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[slusagm]

they are answer message as usual.  But you expect not as quick the service when it is a long weekend

if you are worry, open a Chatbot ticket as well