Is anyone having issues logging into My Account?

[EugeneTing]

I'm having issues logging into my account to check my information like data usage and etc.

Everytime I go to the page it brings me to a Telus Authentication page (seen in the URL bar).
I put in my account details and I keep getting bounced back to the page asking me to login again.

I seek help with the chatbot, and when the chatbot asks me to sign in, I do it and I'm successfully signed in.

I can also sign in here in the community with my credentials.
I don't know why there's this issue.

Does anybody know what is going on?

[Momze]

Having same problem. Been waiting for hours for a reply but as usual, no support. Maybe someday this company will understand what Customer Service means.

[pkaraa]

my account working as of today. 

[Dunkman · Accepted solution]

@EugeneTing 

I just login in with google chrome. With Safari, I had to use Safari in private mode. 

Many reports since July 13 about customers having issues.  As mentioned before, try a different web browser, clear cache or incognito mode. Or try a different device.

Public mobile is aware of the issue and hopefully, a fix is coming soon to make it more reliable.  

[Yummy]

Not really. My first attempt to log in just now ended up in some java (or similar) error but refreshing page resolved it.

Try different browser or clear cache, cookies.

[hTideGnow]

hi @EugeneTing try on another browser or Incognito mode