@Dmucksee wrote:
New to Public Mobile. Since we signed up, both my iPhone and my wife’s iPhone lose calls/connection. Recipients of the call report our voices get garbled before the connection is lost. Any idea why this happens?
Hey @Dmucksee
Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings and enter your passcode when prompted. Then reboot. This will reconnect you to the network. If you are still having problems, you can create a ticket and have them reset it on their end as well.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
