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Invalid sim

andre20031
Great Neighbour / Super Voisin

Hi I tried activate my sim. At the last step it came: 'something went wrong. Do not panic.'

Since then it shows Invalid Sim at the 1st page and does not register?

Any help,please?

4 REPLIES 4

@andre20031  great to hear. Try logging into your self service account.  If it wasmt created. Create one. Welcome to PM.  Stay safe.  

andre20031
Great Neighbour / Super Voisin

That was wrong message. I inserted the SIM and it is active. Uf

NDesai
Oracle
Oracle

@andre20031 Make sure you were not charged for the failed activation. If you did, put the sim in your phone and see if it works. If you did not get charged, try activating in an hour when previous session is cleared. This time use incognito/private browsing mode to activate the sim. 

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JoyLuck
Mayor / Maire

@andre20031 wrote:

Hi I tried activate my sim. At the last step it came: 'something went wrong. Do not panic.'

Since then it shows Invalid Sim at the 1st page and does not register?

Any help,please?


Check to see if your cc was charged. If yes then try the sim in your phone.

 

If your cc has not been charged, there could be a lock on the sim. Wait one hour and try activating again. Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode.

 

If problems continue contact a moderator for assistance at this link:

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

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