International calls not working. Please assist?

[Sean_977]

Calling international numbers that have previously worked, and are saved in my phone.  My international minutes are topped up.  Still just get error messages when I try calling.  How to make international calls work again?

To clarify, the numbers are correct with the correct dialing codes, and are saved correctly in my phone and were successfully used previously from this phone, with this same Public Mobile account.

Thanks

[Dunkman]

@Sean_977 

Does local calling work?  Data? Texting? Is your account status active versus suspended?

Might want to also try network reset of phone (note: this will erase any saved Wifi passwords)

Could also manually select 5G or LTE network (instead of Auto). 

[hairbag1]

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@Sean_977 wrote:

That's the one I bought.

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OK...good. Now log in to your Public Mobile account on mobile app; in Subscriptions, tap Usage Breakdown to see if your add-on purchase is there. 

[Sean_977]

That's the one I bought.

[hairbag1]

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@Sean_977 wrote:

Calling the Netherlands.  Purchased the international addon that is not country specific.

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Here's the International LD add-on you shoulda bought...

300 International Long Distance Minutes

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle....$15

[Sean_977]

Calling the Netherlands.  Purchased the international addon that is not country specific.

[hairbag1]

@Sean_977 

just to be sure, where are you trying to call ? Make sure you purchased the correct International LD add-on as there are a couple of different LD packages available.

[Sean_977]

Rebooted, no dice.  I have a modern iphone which runs on 5G.

[Chalupa_Batman]

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@Sean_977 wrote:

Calling international numbers that have previously worked, and are saved in my phone.  My international minutes are topped up.  Still just get error messages when I try calling.  How to make international calls work again?

To clarify, the numbers are correct with the correct dialing codes, and are saved correctly in my phone and were successfully used previously from this phone, with this same Public Mobile account.

Thanks

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If you've just topped up, try rebooting your phone. Also, things are changing with PM when it comes to the 3G network. Your phone may no longer be compatible with the network.