Inquiry On The $15 Plan

[HereYouFixIt]

Hello fellow PbMob users and a big thanks to anyone who answers my questions. I should tell you all now that I do not get to login to this website everyday so sorry for late replys. 

https://www.publicmobile.ca/en/bc/plans/15for250MB-3Gspeed 

I was wondering about the plan in the above mentioned website. Can anyone please tell me: 

1. How much do I have to pay if I go over my 100 minutes?  

2. Can I get unlimited or more minutes when using this plan for a small extra fee?  

3. I have had plans in the past that have said that I have unlimited photo messaging in the past but they seemed to always not send messages when they contained a picture. Why does this happen? What can I do if I experience the same thing when I register for this plan? 

4. How do I opt out of the autopay?  

5. In what ways can I go about paying for my plan on a monthly basis if I am not AutoPay? In person? By phone? By email? 

6 What are the charges other than GST and HST, shipping, and handling ( 😜  im kidding) for paying for this plan? Do I get charged to pay for this plan by email or by phone or in person and what is added the cost of each method? 

[HereYouFixIt]

Now it works. I probably added a few extra spaces or periods.

[geopublic]

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@HereYouFixIt wrote:

Thanks. How did you get that to work out? I typed in Moderater_Team and it would not let me send them a message 😕

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@HereYouFixIt  Should be Moderator_Team not Moderater_Team.

[HereYouFixIt]

Thanks. How did you get that to work out? I typed in Moderater_Team and it would not let me send them a message 😕

[stonechucker]

Unless you typed it wrong, Moderator_Team works just fine.  Did you press the New Message button first?

[duffer900]

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@HereYouFixIt wrote:

I cannot enter Moderator_Team as a username to PM...

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click here to private message a Moderator 

[Dunkman]

@HereYouFixIt 

Use this link 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HereYouFixIt]

I cannot enter Moderator_Team as a username to PM...

[stonechucker]

@HereYouFixIt, without seeing your payment history, what I believe has happened here is, you've reactivated your $10 plan and then have performed an immediate plan change to the $15 plan.

If this is the case, it's not wrong, but it's not what you've tried to do.  Please seek assistance from the Moderator_Team via the envelope icon in the upper right corner to send them a private message, explaining your situation.

[GinYVR]

@HereYouFixIt Can you provide a screen shot of what you are trying to do? Perhaps you are also trying to buy an add on?

[HereYouFixIt]

Hey sorry for late reply I encountered yet another problem. I had to pay 25$ instead of 13$ for my phone to start working? What the heck was that all about?

[Anonymous]

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@HereYouFixIt wrote:

When I go to my payment tab I do not see that. I see this: Why does it say I need to pay 10$ if I am registered for 15$ plan on Auto Pay thus making it 13$ +HST and GST? The amount should be different no? 

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Ok. Now we have a different problem. Your term expired. You're already on autopay. It didn't work.

Have a look here.

Did you already set up for the plan change?

[HereYouFixIt]

When I go to my payment tab I do not see that. I see this: Why does it say I need to pay 10$ if I am registered for 15$ plan on Auto Pay thus making it 13$ +HST and GST? The amount should be different no? 

[GinYVR]

@AnonymousSorry no.. You know I am on Public because of the $2 autopay haha.

[Anonymous]

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@GinYVR wrote:

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 @GinYVR Do you perchance have a shot of that when a card isn't registered yet? I looked at my now expired account and it just wants money. My other account is more live. I don't want to fiddle too much with it.

[GinYVR]

[Anonymous]

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@HereYouFixIt wrote:

On the page that you linked me it says I have to find Register for AutoPay in the Payment Tab.... there is no Register for Auto Pay in the Payment tab! Also to put money on the account I just call 611, give them my new debit card number (I lost my old debit card) and then put in how much money I want into the account? 

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Ok. Instructions haven't been updated. But it's all right there.

Do you have some kind of card to use?

Did you ever use some kind of card here?

No you can't *add* a card in the 611. You can only use a pre-registered card or vouchers.

Truly...maybe you should go to a store and have them set all this up for you.

[HereYouFixIt]

On the page that you linked me it says I have to find Register for AutoPay in the Payment Tab.... there is no Register for Auto Pay in the Payment tab! Also to put money on the account I just call 611, give them my new debit card number (I lost my old debit card) and then put in how much money I want into the account? 

[Anonymous]

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@HereYouFixIt wrote:

OK now please tell me how to pay online and how to opt into Auto Pay online I have been looking for these two things for the last forever and I cant find them!!!!

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Y'know...I really wonder that this hands-on, self-serve place is really right for you. And then there's your username. 🙂

A hands-on, self-serve place requires that you can make your way around the system. It's not difficult if you have used other online services.

Maybe do some reading here.

Or have a store Fixit.

[RossN]

you go into 'my account' under payment, type in your cc info and enable auto pay

[HereYouFixIt]

OK now please tell me how to pay online and how to opt into Auto Pay online I have been looking for these two things for the last forever and I cant find them!!!!

[HereYouFixIt]

OK now please tell me how to pay online and how to opt into Auto Pay online I have been looking for these two things for the last forever and I cant find them!!!!

[Anonymous]

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@HereYouFixIt wrote:

So if I opt out of the autopay option 5 days after having had paid do I then lose the 250Mb for the next 25 days of that month? Or is it for all 30 days of the next month when I do not pay Auto Pay?

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If you have a credit card or a "credit" card gift card or a Visa Debit card (apparently Mastercard Debit works too) you can get set up on autopay. But you don't *have* to actually trigger the charge. You can put money into your account using vouchers or manually paying from the registered card. And still get the $2 reward anyway.

[RossN]

no you already paid for that cycle so you dont lose it

[HereYouFixIt]

So if I opt out of the autopay option 5 days after having had paid do I then lose the 250Mb for the next 25 days of that month? Or is it for all 30 days of the next month when I do not pay Auto Pay?

[Anonymous]

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@HereYouFixIt wrote:

Can you please tell me if I have to pay extra when these apps go over my data without my knowledge?

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You can opt out of autopay whenever you like. Again...why would you?

As we've answered you in your other threads...there are no overage/extra/surprise charges here.

[HereYouFixIt]

Can you please tell me if I have to pay extra when these apps go over my data without my knowledge?

[HereYouFixIt]

Thanks very much for all the help. One more question, after I opt into AUTOPAY how many months before I can opt out?

[RossN]

as long as your data is enabled you can text pictures it does not use your data bucket I should add that while your data is on, other background apps will chew through your 250 mb so be aware of that

[Anonymous]

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@HereYouFixIt wrote:

Can you please tell me about cell data mode? Cell data mode is the mode that is on when I have my 3G/4G data paid and it is up and running? Also each message containing a picutre uses some data right? 

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It's the internet connection for when you are not on a wifi network. It's the one you need to pay for.

MMS or picture messaging needs data to be on but it doesn't consume it from your bucket of paid data.

[HereYouFixIt]

Can you please tell me about cell data mode? Cell data mode is the mode that is on when I have my 3G/4G data paid and it is up and running? Also each message containing a picutre uses some data right?