03-16-2018 08:33 AM - edited 01-05-2022 04:28 AM
I receive text, pictures, and can send text and pictures. My data works and I can call out. When somone calls my number a complete stranger answers in a different language.
I chose a new number in public mobile.
Also usually in NB cell to cell is not long distance and I have province wide calling. My girlfriend number is not nb number but worked fine any other time when I called it without long distance.
1. Incoming calls to my number go to a different phone.
2. Cannot call my gf phone within my province and I have province wide calling
Can somone help
03-16-2018 12:31 PM
Since he can receive text message, it should only be 1 of 2 reasons:
1) call forward activated somehow
Can try to activate it and then deactivate it and see if it helps.
The process for setting up call-forwarding is different from phone to phone. Check out your phone’s user guide for details.
Below are the generic settings for different phone types:
Android
Phone icon > Settings Menu > Call > More settings > Call Forwarding
Iphone
Settings > Phone > Call Forwarding
Blackberry
Phone icon > Swipe down from the top > Tap Settings > Call Forwarding
Windows
Settings > System Applications > phone > Call Forwarding / Phone > More > Settings > Call Forwarding
2) failed port in.
Contact the mods for this.
03-16-2018 11:29 AM
@Rhuard This sound like a port-in in progress. Are your transferring a number to Public Mobile? If so, try your old SIM. If it works just keep using it until the PM SIM is functional. Do not close your old account; that will happen automatically. Or if you have another phone, use your old SIM in it and carry on with two phones
If your port-in of a cell number has stalled more than 3 hours you will need moderator assistance. If so, send a private message to the moderator team with your phone number and an explanation.
None of the above true? Login to your account and confirm Status says Active. If yes, it's your phone. If no, send a private message to the moderators.
Hang in there - it will get sorted as long as you have an unlocked compatible phone.
03-16-2018 11:22 AM
How do I check call forwarding
03-16-2018 09:00 AM
The only thing you can check is call forward status
Failing that you will need to send a message to the moderator team