Are you in Winnipeg or Manitoba? If so this is a network glitch. Use the previously suggested fix (above and before) of putting your Sim card in another phone and power it on. Power off remove and reinsert in your phone and reboot. If you have a dual sim phone you can do the same in the other Sim slot as it registers on the separate IMEI# and fixes the glitch.
How do I contact a CS_Agent? Appreciate the response and thanks in advance again.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
But have your tried logging into your My Account through an incognito mode tab as suggested by @hairbag1 ?
You can also use a keyboard shortcut to open an Incognito window:
Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
Mac: Press ⌘ + Shift + n.
If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password
Thank you for the reply. I have rebooted my phone several times to no avail. There are certainly no outages in my area. The internet is working absolutely fine and no problems with outgoing calls either. My mother is with public as well and no problem there too. How do I contact a CS_Agent? Appreciate the response and thanks in advance again.
Check for any outages in your area:
If no outage in your area, try rebooting your phone. If that didn’t work then you need to contact a CS_Agent to see what the issue with reception and access to your account.