01-17-2022 12:15 PM - last edited on 01-18-2022 10:00 AM by Dunkman
I have been with Public Mobile since mid-December 2021. Have not received any incoming calls. Automated SMS also does not work. Have rebooted the phone, shut the phone off, removed the SIM, re-installed the SIM, toggled Airplane mode on and off. No numbers are blocked, DND is not on...
Phone is a HUAWEI P30Pro which I have had for two years...
01-17-2022 09:15 PM
@jeffmccrea wrote:I have been with Public Mobile since mid-December 2021. Have not received any incoming calls. Automated SMS also does not work. Have rebooted the phone, shut the phone off, removed the SIM, re-installed the SIM, toggled Airplane mode on and off. No numbers are blocked, DND is not on...
Phone is a HUAWEI P30Pro which I have had for two years...
@jeffmccrea - mid-December, wow, i hope you were not in desperate need of your service on your phone. Sorry to hear this has been going on.
If this is not a porting issue, can you try and rule out a phone problem, but trying your SIM card into another compatible phone to see what services work?
If they work in another phone, than try it back in your P30Pro and perform a reset of the device's network settings.
If the SIM does not work in another phone, contact Customer Support (CSA) to get this straightened out.
CSA = https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
01-17-2022 12:54 PM - edited 01-17-2022 12:55 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
and try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone ,This is quick and simple,to refreshing your network,
*what is meant by rebooting the device turn off and turn it back on.
try to check update your device,
if your data not working well do some troubleshoot
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
APN Settings On An IPhone click Here link,
or visit Here link,
APN Settings On Android device click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone,
if you getting new number or you Transfer your old number to public mobile, if so
do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.
if you stuck with Transferring your old Phone Number, or is not complete processing
Here’s how to contact Customer Support Agent by CS_Agent,
01-17-2022 12:24 PM
@jeffmccrea if this is indeed a stuck port (porting request didn't complete), you might not need to open ticket with PM
Depends on the stage of the porting,you might either just need to call the porting support to reinitiate the port , or if it has been over a month since you joined, you might just need to request Change number at My Account.
Let us know if you did request porting and if your old SIM still receive calls and we can advise accordingly
01-17-2022 12:21 PM
@jeffmccrea When you switched over to Public Mobile in December. Did you bring your number from another company or selected a new one?
Sounds like you brought one over and the port is stuck. When you transfer your number you have to leave old sim in your phone and old provider needs to be active. They send you a text to verify that it is your porting the number over and you have to reply yes to the text.
In any event you will have to contact support for assistance.
Contact customer service agents.
Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.
01-17-2022 12:21 PM
@jeffmccrea were you request porting your old number from another provider?
If so, can you put your old SIM from your previous provider back into a phone and see if the old SIM still working and can receive call on your old SIM?