Important: Poor mobile reception in Brampton west neighbourhood

[AshisBiswas]

Hi @CS_Agent,

I live in Brampton west area and Public Mobile network has very poor mobile reception / signal strength in my area. Frequently pone calls are dropped or the other person can listen to my voice. Sometimes I can not ear him as voice is muffled.

Can you please improve the mobile signal strength in my area. If you need particular area information, I can provide as well.

Please let me know as I am facing problem everyday.

Tanks,

[AshisBiswas]

hmm @sheytoon,
A bit disappointing with the service in my area. Thx!

[AshisBiswas]

i @slusagm,
I ave reported it to CS_Agent. Thanks!

[sheytoon]

You can certainly report it to PM. They just can't fix it, so I wouldn't get my hopes up.

[slusagm]

hi @sheytoon and @vlgj327 

i think still worth to report to PM about the problem.  Maybe there is known issues there and they are working on it, maybe there is upcoming upgrade in the area.  Although they are Bell towers, PM or Telus can check and could find out something

[AshisBiswas]

Brampton west L7A area. Adjacent to Fletcher's Parkette area.
Thanks!

[AshisBiswas]

Hi Softech,
Thanks for your reply. I just have submitted a ticket. Waiting or their reply.
Mobile: Google Pixel 6
Android version 16, Kernel version 6.1.1.34
It is compatible wit VoLTE technology.
If there is something I can try meanwhile please suggest.
Thank you!

[sheytoon]

@AshisBiswas unfortunately there is nothing Public Mobile or Telus can do about this. Coverage in Brampton is from Bell. 

If coverage is a problem, you should consider Rogers or Freedom.

[vlgj327]

where exactly you are at?? I drive around Brampton daily and live far west (Mississauga Road) but no issue at all

[softech]

@AshisBiswas 

what phone do  you have? 

Did you try Reset network settings on the phone?

And check if your phone is VoLTE compatible with PM network here:

https://www.publicmobile.ca/en/get-help/articles/volte

And you can also report your issue with PM CS agent, they can try to reprovision your account on the system and it could help.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there