I want to top up my wife's account

[davidsbuchanan]

I want to top up my wife's account. She doesn't remember her password

[pkaraa · Accepted solution]

Does she remember the email she registered with. Else try 'forgot password' with all the possible email addresses she can think she was using at the time of account creation. One of them should work.. check spam folder as well.

Second option is to contact support agents by clicking the blurb on the bottom right and open a ticket, they ll be able to help you after authorizing your account.

Keep us posted.

[Anonymous]

 @davidsbuchanan : You can buy vouchers in many stores or online and redeem them through the 611 service or also 18554public. Or do instant top in a few stores.

There might be some current problems with vouchers though.

Edit: if a payment card is already registered then you can also use 611 and toll free to make a payment. You'll need the 4 digit account though.

[hTideGnow]

@davidsbuchanan did she or you try the forgot password link?

Try with the different email addresses you might have used. If you got the correct one, you will be asked to answer the security question.

If you are unable to reset it that way, you will have to open  a ticket with PM Support.  click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[dude65]

in the login screen, just below where you enter the password, there is a a link to "forgot password.  You should get an email with instructions on how to change the password.

[Anonymous]

@davidsbuchanan 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.