open ticket with PM support and ask them to
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS_Agent
Remove phone number from public forum!
As long as your account is active and you do have autopay set up you will be charged no matter if you use or not PM's service.
Remove autopay and charges should stop.
Mark your phone/SIM as lost/stolen and that will suspend your account immediately.
Tell us what do you try to accomplish and guys will advise accordingly.
@Donghyun did you disable Pre-Authorized payment yourself esrlier? there is no way PM knows you are not using it since that day and not charge you because of that. PM is a prepaid service and hence won't be able to provide a refund because of that.
If you decide to leave PM amd not use the service anymore, you should take care of this by disabling Pre-Authorized payments on My Account yourself
Good luck with that. First of all you posted this in the community, if you have any chance at all you'll have to send CS_Agent a private message .
(if you click the envelope icon in the top right corner at the top of this page) but even then it's not likely they will do it. Your best bet would be to dispute the transaction through your bank.