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I took out my sim card and then put it back in

jambuki
Good Citizen / Bon Citoyen

Now my phone doesn’t work. The sim is recognized. The network settings are good. I tried network reset on my iphone as well. 

any clues? My account is paid and active according to my public mobile profile. 

16 REPLIES 16

Good idea, @jambuki 

 

Make sure you use the "Change SIM" function in self-serve to update the new SIM card associated with the account.

 

And, yes, be careful when handling and inserting into device.  Those little things are pretty thin and the gold contacts are especially important.

jambuki
Good Citizen / Bon Citoyen

I think I need a new sim card. Perhaps I was rough at handling it or something happened but there seems to be a crack on the gold plate.

Gonna go get a new one tomorrow at the telus store and I should be good to go after working through with support.


@jambuki wrote:

no but maybe it was my mistake, I did not power off the devices when I changed sim cards.

They are still trying to access my account since my old email was a work email that is now gone.


While you're supposed to first turn of the device before changing SIM cards, that wouldn't normally cause the SIM card to stop working.  Some phones will actually tell the user to restart the phone if someone does that.  Have you tried hooking up your phone by cable to a computer and launching iTunes?

jambuki
Good Citizen / Bon Citoyen

no but maybe it was my mistake, I did not power off the devices when I changed sim cards.

They are still trying to access my account since my old email was a work email that is now gone.

Ho @jambuki so, you have opened ticket.  what did they say?

@jambuki 

 

Did they share with you what had happened?   When you inserted and removed the SIM card, was the device powered "OFF"?

 

Other than that, the only thing I can think of is the gold contacts on the SIM card were not making the correct connections or an adapter on the card may have been out of place when inserting it into the SIM slot on the device.

 

This is an intriguing situation - please kindly share what they believe occurred.

 

 

jambuki
Good Citizen / Bon Citoyen

no worries, account is active, I think the specialist is taking care of it on public's end

hTideGnow
Mayor / Maire

Hi @jambuki so, it was working before you took thr s8m card out?  Or it had problem and that was why you took it out and check?

>When I try to make a call it tells me to activate my account

 

@jambuki can yiu call *611 and see what the recoding says? it will tell you if your account is active 

 

 

>Am currently in PM with a specialist

 

we  are just customers like yiu trying to help 🙂

@jambuki test your sim in another phone

and test your phorn with another active sim card, any provider will do

jambuki
Good Citizen / Bon Citoyen

When I try to make a call it tells me to activate my account. Am currently in PM with a specialist

Handy1
Mayor / Maire

@jambuki @No. chance your phone  is in airplane mode by accident 

jambuki
Good Citizen / Bon Citoyen

yes multiple times including resetting network settings

jambuki
Good Citizen / Bon Citoyen

not blacklisted

softech
Oracle
Oracle

@jambuki do you have another phone to test the sim card?

 

what is the error on thr phone status? just not connected??

 

also, check if the phone is blacklisted 

https://www.devicecheck.ca/check-status-device-canada/

Handy1
Mayor / Maire

@jambuki did you try resetting your phone 

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