I received a text .messege about the expiry of my subscription and some insufficient funds to re we

[esjliv]

@Roman5683  - your subscription? Do you mean credit card? If you have a card on file for payments with public mobile, check that to see if the card is expiring. If so, log into My Account to update the details.

https://selfserve.publicmobile.ca/en/account/my-payment

[BKNS27]

@Roman5683 

Are you on AutoPay? Sometimes AutoPay will fail so you have 2 options to make a payment.

- Purchase a voucher from these locations and dial 611 and enter the voucher number:

 
- login to your account and go to Payment section and manually make a payment with CC or debit. Also make sure AutoPay is enabled for next month payment.

[computergeek541 · Accepted solution]

If your Public Mobile services are working, this message can be ignored as there's a possiblility that it was sent in error.  If your service has stopped working, you'll need to manually make a top up. That can be done from your Self Serve account.