I purchased second sim cart passed 10 days I haven't received it

[Peymanfallah]

Hi There, 

I purchased sim cart with order number of  :

341955 and Fri, Apr 28 at 3:16 p.m. but I haven't received it yet.

How can I follow up this issue?

Thanks

[dust2dust]

See what if anything this gets you. Enter the postal code you would have used for the order. You might not get anything useful but good to have a look.

https://www.canadapost-postescanada.ca/track-reperage/en#/filterPackage?searchFor=341955

[BKNS27]

@Peymanfallah 

Some members report receiving their SIM in 3 weeks so it is on it’s way.

Don’t know why PM advertise the shipping time will be 5-10 days when it is out of their control…Canada Post snail mail.

[Yummy]

As per PM delivery is 5-10 business days. Some experience way longer so please be patient a week or two.

[esjliv]

@Peymanfallah  - that is not too long ago. I would wait for the rest of this week to see if it comes in.

If nothing shows up this week, then perhaps submit a ticket to let customer support know.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[will13am]

@Peymanfallah , SIM card shipments sometimes takes a couple of week unfortunately.  If you have not received it in another week, you can message the CSAs using the link below and have them look into the situation.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437