I paid $15 for add ons 1g data

[gaoyancanada]

I just paid $15 for add ons 1g data, But  it just display in my account $15. I can not see 1g data inmy account

[carlaspapa]

@gaoyancanada 

You have to put money in your account first then you can buy the add-ons.

[fdrcamb519]

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@gaoyancanada wrote:

I just paid $15 for add ons 1g data, But  it just display in my account $15. I can not see 1g data inmy account

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Now you know for next time that its a two step process.

[HALIMACS]

@gaoyancanada 

Here's a picture for you.  Select the add-on shown by the 2 arrows (messy, i know, ignore the other arrows pointing to the Holiday add-ons - they're not available)

EDIT:   i see you've already since applied the data add-on,  so too late.   enjoy the data!!!

[gaoyancanada]

thank you , I do 2nd step just now. it works. Before I just bought add ons and system charge me $15 . I thought I have paid and I should get data. but I can not find in overview. After you remind me there is 2 steps . I do the 2nd step , it works right now. Thank you so much

[Staliger]

@gaoyancanada Buying addons is a 2 step process. First, add funds to your account, and then, actually buying an addon. Are you sure you completed both steps and not only the 1st?

[Dunkman · Accepted solution]

@gaoyancanada 

You just loaded the funds to your account, now you will need to purchase the add on.  It is a two step process. 

Here is additional information.  

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve