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I ordered a sim card on Jan 12th and I have not yet received it my Order # is 237380

Slymo
Great Neighbour / Super Voisin
 
1 ACCEPTED SOLUTION

Accepted Solutions

HALIMACS
Mayor / Maire

Hi @Slymo 

 

You could ask the Public Mobile moderator team to look into this - you've reached the Community forum.

 

It would likely take 2 or more weeks to get it by mail.

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

View solution in original post

3 REPLIES 3

JK8
Mayor / Maire

Give it more time. Wait times have been up to 3 weeks.

HALIMACS
Mayor / Maire

Hi @Slymo 

 

You could ask the Public Mobile moderator team to look into this - you've reached the Community forum.

 

It would likely take 2 or more weeks to get it by mail.

 

To contact a moderator, there are 2 methods:

 

  1. Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
  2. Send a private message to the moderator by clicking here

 

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

sethkott
Good Citizen / Bon Citoyen

I would suggest ordering off Amazon. Its come in 2 days and is cheaper.