I need to reset my account

[jerryrv75]

I need to change the email on my account and I need to change my plan as well.

[esjliv]

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@Timer wrote:

@jerryrv75 

go to your private message type  CS_Agent to contact support team to change email.

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You seem familiar @Timer 🤔 ...

FYI - It is unnecessary, and cluttering, to repeat what others have already posted in threads, as you keep that in mind going forward. 🙂

[esjliv]

Whoops @jerryrv75 , i think you picked my post as a solution in error, as it does not answer your question.

But @RossN post answers if, if you can go back an select theirs:

https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-reset-my-account/m-p/845893/hig...

[Timer]

@jerryrv75 

go to your private message type  CS_Agent to contact support team to change email.

[esjliv]

@jerryrv75 

This is a public forum, please edit your post to remove any personal information.

To edit it, hit the down arrow at top, right of your post.

[Meow]

Remove your emails from public forum.

Contact agent to update email

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

[jerryrv75]

thank you 

[RossN · Accepted solution]

@jerryrv75 to change email

1. you can open a ticket through Simon here https://publicmobile.ca/

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply