I need to initiate a request to change my number to the old one

[Zaidat]

I am trying to connect my old fido line with my public mobile line. The number is already showing on my public mobile account but fido is claiming that they sent in a request to authenticate which I did not get. I need another request for the line transfer resent so they can stop charging me. Please, I need help.

[Zaidat]

I have been able to connect to a service Rep. I just had it resolved. Thank you so much.

[Zaidat]

No I didn't I guess that was where the issue started. I have been able to connect to a service Rep. I just had it resolved. Thank you so much.

[Meow]

Did you keep OLD SIM in your phone?

PM agent should be able to reinitiate transfer request and then you have 90 minutes to respond to Fido's SMS.

[HALIMACS · Accepted solution]

@Zaidat 

I will private message you the number to help with porting. 

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right or tap on avatar and go down to messages.

[Phil_Adelphus]

@Zaidat   Did you leave your Fido sim in the phone?  You would need to t receive the port request from Fido.  You can contact Public Mobile customer support by private message via this link.  Monitor your community inbox for a reply (envelope top right or click avatar for "messages".

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437