12-01-2022 08:14 AM
I will be out of the country for few months I need to freeze my account to keep my sim card and number but it seems to be impossible to speak with anyone and there is no such option online. just the stupid boot that keeps saying the same in a loop.
Solved! Go to Solution.
12-01-2022 08:47 AM
In your situation, you would have had fortunate timing in the sense that if your a account had been in suspension for 90 days, the account closure mentioned earlier would have still applied. The most recent renew date up until that time musf have aided you as you would have been dangerously close to losing your account and phone number.
12-01-2022 08:41 AM
I did that for 3 months outside of CANADA . When come back everything was Ok.
12-01-2022 08:24 AM - edited 12-01-2022 08:24 AM
@Noclaf enjoy your holiday.
Please note that PM will be sending you text about the Dec giveaway in the next couple days and you need to reply YES2 to the text. So, reply the text before your trip
12-01-2022 08:22 AM
This is actually brilliant, thank you
12-01-2022 08:18 AM
@Noclaf hi just disable your pre authorized payment and let your account suspend you have 90 days to make a payment before it closes permanently
12-01-2022 08:17 AM
Yes, you can "freeze" your account , but you have to do it yourself at My Account.
PM allows the account to be suspended for 90 days or your account will be permanently closed and you will loss the number
So, your option is to temporary suspend the account and reactivate for 30 days before the 90 days deadline
Here is what you can do (assuming your Available fund = $0)