I need public mobile to release my phone number to access to Telus

[RSharpner]

PM account is active 

[RSharpner]

Sadly it would seem like this is what has happened. I was with Telus for over 20 years and had to swap out because the service was so bad. Public mobile has been really good and economical, but where I live the service is just not good. That being said, I have spent a combined eight hours or so trying to rekindle my friendship with Telus. And I am at a standstill because they are saying that it is all on public mobile now. Welcome back present to me

[hTideGnow]

hi @RSharpner Telus app won't delete your PM eSIM, it must be you deleted the PM eSIM by mistake.

you are lucky Telus owns PM and they can simply move the line over.  Call your Telus support and ask them to help

[RSharpner]

It is active yes. I still have my eSIM carrier through public mobile

[RSharpner]

Porting from public mobile to Telus. But Telus had an erase my original eSIM and now I have a few different temporary phone numbers from Telus. They do not seem to be able to have my phone number released. Every time they send me the text asking public mobile to release it, and I am supposed to type in the word. ‘Yes’ it comes up as ‘not delivered’

[hTideGnow]

hi @RSharpner 

are you porting from PM to Telus or from Telus to PM? you said earlier to ask PM to release the line, if so, the text should be from PM to your PM sim card

anyway, you can ask PM support agent to help.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[RSharpner]

I have received the text from Telus. But it says not delivered when I type yes

[hTideGnow]

hi @RSharpner 

did you get a text from PM and did you reply Yes?  if not, you will have to call Telus and ask them to re-submit the port request

of course to receive the text, your PM account should be active, is it?