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I'm locked out of my account....

mateja
Great Neighbour / Super Voisin

I couldn't remember my password and attempted twice.  Now i'm locked out and have no idea how to get it unlocked.  Can anyone help with a password reset??

3 REPLIES 3

NDesai
Oracle
Oracle

@mateja You will need to send a private message to the Moderator_Team with your account info and they will get it unlocked.

More info on contacting mods:

Spoiler
How can I view my private messages between myself and a Community Moderator?If I do need Moderator assistance, what information should I provide?
    • Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information
    • In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number
What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

_________________________________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

mateja
Great Neighbour / Super Voisin

Thank you, will do.

 

 

Expect delay, as they are too busy with all kidn of stuff now as you can see on the forum