I'm locked out. I request a new password, the link didn't work because i took to long

[Julie1]

then i request a new password and get another email to reset, try to use that link and it doesn't work

i'm trying to add data to my plan

[matbasm]

@Julie1, the password reset feature is somewhat flaky.   You will need to send a private message to the moderator team to get your password reset.  They will be back on line at 9AM (EDT).   Include your account number and PIN to speed things up a bit. 

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

[NDesai]

@Julie1 The password reset function is broken again. You will need to send a private message to the Moderator_Team with your account info and they will reset it tomorrow morning.

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)