I lost my phone

[Ccobb]

How do I get past the the fact that when I try to log in (to report my phone lost) the identity confirmation code is being sent to my lost phone? Thanks!

[Ccobb]

Thank you. After hitting Resend, I do not get any further options. It just starts the countdown again. 

I will submit a ticket. Thanks for your help. 

[slusagm]

Click Resend Coden and you should have the other option there 

Or if you don't have email and Voicemail option, ask PM to help 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Ccobb]

Hello! The only option is "Resend code"

[slusagm]

You can ask the 2FA to send to email or via Voicemail (just use another phone to check VM).  On the step for 2FA, click Didn't Receive Code and you should have the option 

[Chalupa_Batman]

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@Ccobb wrote:

How do I get past the the fact that when I try to log in (to report my phone lost) the identity confirmation code is being sent to my lost phone? Thanks!

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Hello @Ccobb 

Try clicking on "Didn't get code" and see if the email option is there. If it's not, here's how to contact a CS Agent for help.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[hTideGnow]

hi @Ccobb

click Didn't Receive Code or Resend Code and choose Send email