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I just want to talk to someone about why Public Mobile continues to mess up our payments each month?

Handy
Great Neighbour / Super Voisin

I just want to talk to someone about why Public Mobile continues to mess up our payments each month?

1 ACCEPTED SOLUTION

Accepted Solutions

JK8
Mayor / Maire

@Handy 

 

To contact a CS Agent use links below. Can you post your problem here and maybe the community can help you. Note that all plans are on 30 day cycles.

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

View solution in original post

9 REPLIES 9

JK8
Mayor / Maire

@Handy 

 

To contact a CS Agent use links below. Can you post your problem here and maybe the community can help you. Note that all plans are on 30 day cycles.

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

esjliv
Mayor / Maire

@Handy  while you wait for a response from a ticket to CSA, who are the only ones that can see your account as they are Public Mobile representatives, care to share the issue here. Please leave out any personal information.

 

hTideGnow
Mayor / Maire

HI @Handy, do you mind to share how the payment was messed up?  Is this about payment date ? or payment amount?

 

If payment date, please remember PM payment is every 30 days.  For payment amount, please remember they will add tax on top of the charge they show on My Account

 

If you want to have CS agent to look into it, please open ticket with them directly  at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

  1. start by typing : Contact CS Agent
  2. then Click "Contact Us"
  3. then Click "Other"
  4. finally Click "Click here to submit a ticket"
  5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

darlicious
Mayor / Maire

@Handy 

You can contact pm via SiMon and submit a support ticket or send a private message (second option below then read the spoiler within). You can also tell us the issue and we can explain or offer you your options or give suggestions on how to fix the problem before chatting with a CSA. Please don't divulge any personal or account sensitive info (ie. name, phone# etc....) to us only the CSA.

 

 

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

JL9
Mayor / Maire

If you want to keep it private, you can follow the steps above to connect with a CSA, but when it comes to payment issues it may just be an oversight or not aware of how PM works where the community can clear it up pretty quickly. Either way good luck with the issue.

ZuckMark
Great Citizen / Super Citoyen

1: No, they don't have call center option.

2: We pay for 30 days of service 30 CALENDAR DAYS(see a calendar so you learn) is not monthly! ? It means days will never be the same. Clear?

ZuckMark
Great Citizen / Super Citoyen

If you want to be the same date every single month BE POSTPAID/MONTHLY/CONTRACT, if you can afford it and you're approve of course!

darlicious
Mayor / Maire

@ZuckMark 

Your contributions are welcome but remember the community is meant to be kind and welcoming. Perhaps a refresher on its values may be helpful for you.

 

https://productioncommunity.publicmobile.ca/t5/Announcements/Keep-our-Community-Collaborative-amp-He...

 

 

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

CountyDownIeUk
Mayor / Maire

@Handy 

Try the hybrid auto pay system.