I just bought my payment voucher and put it in and got a text saying they recieved it but i cannot m

[popping]

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@Zackbarr2019 wrote:

Well i bought my monthly plan voucher and entered it and tryed to make call and it said connot complete ur call couse my account has insufficient fund but they sent me a text immedietly after i entered the voucher saying thank you payment has been recieved

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Please post a screenshot of your overview page and payment history page with the personal info masked out.  We will take a look what had happended.

[geopublic]

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@Zackbarr2019 wrote:

Well i bought my monthly plan voucher and entered it and tryed to make call and it said connot complete ur call couse my account has insufficient fund but they sent me a text immedietly after i entered the voucher saying thank you payment has been recieved

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@Zackbarr2019  Try the lost/found reset trick.

[GinYVR]

@Zackbarr2019Log into your seflserve accountv and what do you see?

[Zackbarr2019]

Well i bought my monthly plan voucher and entered it and tryed to make call and it said connot complete ur call couse my account has insufficient fund but they sent me a text immedietly after i entered the voucher saying thank you payment has been recieved

[Zackbarr2019]

My plan

[hairbag1]

hey @Zackbarr2019 , everyone would like to try to help you but we can only guess what your problem is. If you were to complete your thought and maybe give us some just a bit more info, maybe that would help to resolve your concern.

[Anonymous]

Gents:

Did you also see the tags in the OP?

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It says i dont have an active account

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[GinYVR]

@Zackbarr2019Since you don't have an active account.. do you have access to your selflserve? That's pretty much the only way you can fix this issue.

[hairbag1]

If you're in Canada, call 611 to hear the status of account. You can also make voucher payment if you want.

[geopublic]

@Zackbarr2019What the heck, I'll take a stab at it 

1. Restart your phone.If it still doesn't work goto 2.
2. Login into your selfserve and click on the re-activate button if your account is suspended. If it shows active and your phone still doesn't work goto 3.
3. Try the lost/stolen reset trick:To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait 15 minutes. Report your phone found. Re-start you phone

[RossN]

@Zackbarr2019 are you trying to pay for a plan or addon?

[chrisbasm]

@Zackbarr2019  - Your message is incomplete.  Please provide some more info.