I just bought 2 Voucher and both codes arnt working

[anthonycbrown95]

I bought two voucher codes even though i only needed 1 because the first code didnt work so i went and bought a second one and both are not working, I tried entering them in on my account and via 611 on my phone. I getting so pissed at public mobile and the fact that they dont have any type of customer service if this issue isnt resolved in 24 hours I will be switching providers.

[yourmohsin]

More than 24 hours and my voucher is not working too. Plan is expired and I am out of connectivity. I am pissed off too and will switch to other telecom. Wasting too much time on recharging voucher, looking around for solution, requesting @CS_Agent  and waiting and waiting without service is not worth to stay with PM.

[kovu104]

Just a pin is printed it’s PM issue I’m switching to freedom mobile anyways. 

[geopublic]

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@kovu104 wrote:

I get the same error bought Mine from Macs/Circle K 2 previous at Zehres which they said do not have a 24 hr wait at both stores. Thinking its Public Mobile having an issue and no response from Moderators I have launched a CCTS complaint for all users having this issue. Maybe they will wake up and fix their borken system and slow website access. after all these years still no Self Serve app for android and apple devices. 

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@anthonycbrown95,  @kovu104  I agree. It appears to be a Public Mobile system problem. Did you try to use top-ups instead of vouchers?:Retail

Instant Top-Up
"Instant top-ups are the best way to pay in retail with the flexibility to top-up what you want between $10 to $100 and the simplicity of having it added right to your account without needing a PIN. Simply tell the cashier how much you want topped up and provide them with your phone number. Instant top-ups are currently available at most Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations. Contact your local store for details."

[Anonymous]

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@kovu104 wrote:

I get the same error bought Mine from Macs/Circle K 2 previous at Zehres which they said do not have a 24 hr wait at both stores. Thinking its Public Mobile having an issue and no response from Moderators I have launched a CCTS complaint for all users having this issue. Maybe they will wake up and fix their borken system and slow website access. after all these years still no Self Serve app for android and apple devices. 

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Oh interesting too. Did you try both self-serve and 611?

I personally see no real need for an app. I used to be with Telus and got a phone from them and it came pre-loaded with their app. Barely ever used it. I've read that other providers are dropping theirs.

[Anonymous]

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@anthonycbrown95 wrote:

yea i bought them at shoppers.

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@Anonymous wrote:

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@anthonycbrown95 wrote:

I bought two voucher codes even though i only needed 1 because the first code didnt work so i went and bought a second one and both are not working, I tried entering them in on my account and via 611 on my phone. I getting so pissed at public mobile and the fact that they dont have any type of customer service if this issue isnt resolved in 24 hours I will be switching providers.

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This voucher problem is getting tiring.

Did you buy them at Shoppers?

If so maybe we should all be avoiding them much like we say to avoid Walmart.

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I seem to think that those little pinpad terminals work a lot like credit card terminals. They need to be uploaded and reconciled with whatever servers. If the vendor takes their sweet time doing that then the use of the voucher is delayed.

Not all cc terminals are offline like that. Or maybe even the point of sale computer needs to be sync'd with whatever server. Again with the sweet time.

Maybe there's money in it for the vendor to delay. THEY got THEIR money. But you'll just have to wait for yours. Tough toodles.

It sucks.

[kovu104]

I get the same error bought Mine from Macs/Circle K 2 previous at Zehres which they said do not have a 24 hr wait at both stores. Thinking its Public Mobile having an issue and no response from Moderators I have launched a CCTS complaint for all users having this issue. Maybe they will wake up and fix their borken system and slow website access. after all these years still no Self Serve app for android and apple devices. 

[anthonycbrown95]

yea i bought them at shoppers.

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@Anonymous wrote:

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@anthonycbrown95 wrote:

I bought two voucher codes even though i only needed 1 because the first code didnt work so i went and bought a second one and both are not working, I tried entering them in on my account and via 611 on my phone. I getting so pissed at public mobile and the fact that they dont have any type of customer service if this issue isnt resolved in 24 hours I will be switching providers.

---

This voucher problem is getting tiring.

Did you buy them at Shoppers?

If so maybe we should all be avoiding them much like we say to avoid Walmart.

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[Anonymous]

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@anthonycbrown95 wrote:

I bought two voucher codes even though i only needed 1 because the first code didnt work so i went and bought a second one and both are not working, I tried entering them in on my account and via 611 on my phone. I getting so pissed at public mobile and the fact that they dont have any type of customer service if this issue isnt resolved in 24 hours I will be switching providers.

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This voucher problem is getting tiring.

Did you buy them at Shoppers?

If so maybe we should all be avoiding them much like we say to avoid Walmart.

[Triguy]

Contact a moderator.  It can take 48 -72 hours depending on workload for a response.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437