I have transferred my number today. For now, I can send message but can not call.

[RosanneS]

I called 611 and it says my account is temporarily suspended. However, I just open new account and I have paid with my credit card. 

Can someone help me check?

[fixin1]

@RosanneS - That is a cache issue usually - Please try and use a private browser (Safari: Private Browsing, Google Chrome: Guest / Incognito.) / clear cache on your browser.

EDIT: Use this Private Message link: Please explain to the CS_Agent about what you are experiencing (EX: I cannot call 611 / Anyone)

⬇️  Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM ET.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[RosanneS]

The problem is I can not log in Public Mobile with error "Forbidden A1".

[fixin1 · Accepted solution]

@RosanneS - Does My Account via website / phone app work? Maybe the system is still activating.

If both don't work, maybe try contacting CSA as Public would not let you activate without a valid payment.

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM ET.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox