I have no data on my on my phone

[Nabilkusto]

 I reset the network settings on my phone and I did everything possible still not data I do have public card in my phone need more help please 

[MatSirois]

The issue has been resolved yesterday - Thank you!
Marc from Public mobile texted me to confirm it was resolved.
I was out of Data from approximately Friday PM to Monday PM.
Luckily I didn't need data at that time so I made due.
Public was gracious enough to "reset" my used data to 0 - Thank you!

[Dunkman]

@MatSirois @Nabilkusto 

There have been several reports of data problems the last several days.

If troubleshooting failed, you will need to contact customer service agent.  

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Ticketing system is non functional at present time, so private message CS_Agent is needed. 

[MatSirois]

Me and my wife have the same problem on our phones (Montreal area). I used 3.41GB of 18GB and my plan ends October 12th. I checked APNs and everything seems ok. I didn't change anything myself but there was an Android update recently.

[Nabilkusto]

Is there any other way to get support on here because this is really not working out and the support are bunch of suggestions dont even have any idea about anything 

[Nabilkusto]

How I could be ran out of data when I just purchased the subscription for this month and my data usage is zero on my account 

[computergeek541]

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@Nabilkusto wrote:

Its same thing on my other phone its asking me to sing in to network and it gives me a wep page with reasons 

 

 

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This above screenshot show a standard message usually meaning that you have ran out of data on your plan/account.  When a customer doesn't have any available data on the account, customers get redirected to that website whenever trying to load anything in a web browser.  Ironically, that page itself can't load if you're out of data, but once you're connected to a working Wi-Fi connection with usable internet and refresh that page, that error message will load.

[Nabilkusto]

Its same thing on my other phone its asking me to sing in to network and it gives me a wep page with reasons 

 

 

[Nabilkusto]

I ment wifi when I turn ot off**

[Nabilkusto]

Iam going to see if my my old phone gonna work and try it if it doesn't i have no other phone to try it on atm .// also when I turn off the data I get the msg from service that I have no data service and the number on my Sim its not the same number I use because I habe changed when I first switched to public because I didn't like it but I do have text service and call no issues tho 

[Meow]

Can you try your SIM in another phone? Could be a phone issue...