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I have no cellphone service! Is there an outage right now?

BoomDigital
Great Citizen / Super Citoyen

Anybody else not getting public mobile service on their phone right now?

166 REPLIES 166

 

@Roy360360 

Looks like several customers have outage issues the last few hours.  Unfortunately, may need to wait for repair.  See some of the other recent threads.  

 

As for the Android phone, it is likely locked to previous carrier.  You will need to contact carrier to get unlock code.  

Anonymous
Not applicable

 @kitten1979 : LOL No!. It's working for me way out here in the west in BC. Jeez people. It's some kind of technical outage. These things happen. They're never convenient and rarely announced as a planned outage. Get a grip. Use a copper landline or payphone or voip.

dac
Good Citizen / Bon Citoyen

both mine and my dad's phones have no service. I checked my sim card number it matches the one in my account so I hope its not sim swap fraud?

sahilvijp
Great Neighbour / Super Voisin

Hi All,

 

I am having same issue even on restarting phone comes back I m unable to see anything next to my network strength for sure there is something wrong in their network affecting all consumers.

 

Looks like a big time outage at publicmobile networks can anyone confirm back.

Stitchy
Good Citizen / Bon Citoyen

Nothing is listed.  I reported it. 🙂

ShayP28
Great Neighbour / Super Voisin

Exciting it’s working again for some.

 

I just restarted my phone with no luck. In Kitchener 

billal001
Great Neighbour / Super Voisin

There is an outage in central and eastern Canada.

adda03
Good Citizen / Bon Citoyen

I am using public mobile with last 2 years. For last 30 mins I am getting No Service in my apple 6 phone with public mobile sim. I am in Mississauga Square One area. Any issue in connectivity ?

Stitchy
Good Citizen / Bon Citoyen

Hope its headed my way!

Stitchy
Good Citizen / Bon Citoyen

I tried that- no luck 😞 

kitten1979
Good Citizen / Bon Citoyen

Did public mobile shutdown or bankrup

Anyone know?

leblancjm99
Good Citizen / Bon Citoyen

I live in Millbrook, Ontario and also do not have service. It hasn't been working since 4:30pm

Roy360360
Great Neighbour / Super Voisin

Getting no service on my iPhone out of the blue today.

 

Popped the Sim into my android and it kept asking me for an Sim unlock code.

 

I tried 1234 didn't work.

 

Popped it back into my iPhone and got 1 bar momentarily before getting no service again when I tried to make a call.

Mouse
Great Neighbour / Super Voisin

I can't text or call. No service it says on my phone at the top. Sometimes it says Public Mobile but there are zero bars. Never had this happen.

billal001
Great Neighbour / Super Voisin

I am getting no network either

@piageronimo hi yes it is down in some areas 

Waka33
Great Neighbour / Super Voisin

I've got phone service! Cannot make calls or text but oddly data service came back. I'm in downtown Toronto.

 

Is there outage?

 

This is second time this week! Help!!!!

Please and thank you! 

@piageronimo 

 

There is an outage affecting central and eastern Canada.

 

TELUS Service Status

dpreslie
Great Neighbour / Super Voisin

I powered my phone off completely and it’s working now.

wphipps
Good Citizen / Bon Citoyen

I have no service on both of my phones. My auto pay was just processed today! WTF

Hamilton, ON

ottawa
Model Citizen / Citoyen Modèle

2 lines in Ottawa, one was offline completely one kept working. Can't call each other but can call other non-PM numbers (they're probably non-Telus too).

 

Telus outage page cited in post 3 of this thread says "Failure of Wireless Services in Eastern Canada, Start Time: February 24, 4:21 PM, Last Updated: February 24, 4:36 PM"

 

Exhamon
Great Neighbour / Super Voisin

Looks widespread across Canada.  But my daughter has service and we’re in same household?

Magus
Great Neighbour / Super Voisin

Service is back just now in Richmond Hill and Maple, Ontario.

piageronimo
Great Neighbour / Super Voisin

Any one experiencing that you cannot call. What number do I need to call to? 

Exhamon
Great Neighbour / Super Voisin

but no completely widespread outage, same house, I have no service but my daughter does. 

happysgurl
Great Citizen / Super Citoyen

I have no service either in Kawartha Lakes, Ontario... shows empty bars

piageronimo
Great Neighbour / Super Voisin

yeah no service to us too!

Mayellah
Good Citizen / Bon Citoyen

Public Mobile thinks I’m in the US and flips between NO SERVICE or AT&T. I can’t call or text as I don’t have a US plan. I’ve shut down my phone, put it on airplane mode, removed and reinstalled my SIM and NOTHING!!! Are there current issues? 
I need my phone for work, so I’m not a happy camper right now.

Southern Ontario

swl
Great Neighbour / Super Voisin

My phone stopped working today and said no service for 3 hours. Terrible timing as I was in the middle of interviews. This is TERRIBLE SERVICE Public mobile. I spent a long time trying to get help with chatbots that do not work.

There was no reason for this. All of a sudden it just turned back on. 

I am very disappointed in this 

coriikins28
Good Citizen / Bon Citoyen

Can’t just be eastern Canada. I’m in Winnipeg and all 3 PM lines here have no service 

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