I have two phones with public mobile service. When I sign in to view my account I am only given access to one accounts information. Other than when I view my profile and see the other phone number listed as an alternative phone number, there is nothing at all that shows that I have a second account/phone number with public mobile.
I need to gain access to it to cancel that phone's service.
Thank you in advance, Chris
Solved! Go to Solution.
Were they set up in a store?
Are you intending to keep the number of the one you want to cancel to use elsewhere?
There is a provision in the terms of service that states that you can ask the support people to cancel the account. But you can also just not pay by pausing your credit card that's paying for it on the next renewal night.
Hi @christt PM My Account is one email , one account. If you have two accounts, you would have used 2 different email addresses. You can use Reset Password and select Email and then enter all the possible email addresses and see which one got the reset code
But if you are unable to get it still open ticket with CS agent:
at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.
Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):