I got charged three TiMes Total mOre Than $100 FOr A US roaM add-on.

[Pingzh]

I tried to purchase a 15 day roam talk-txt-data add-on on June 14. Today I found that I have been charged three times on that day. How can I solve the problem?

[Chalupa_Batman]

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@hTideGnow wrote:

hi @Pingzh did you request to change to a 90 days plan??

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You'll have to enlighten me. What does that have to do with being over charged 3 times? Just wondering of course... educational purpose. 🙂

[hTideGnow · Accepted solution]

hi @Pingzh did you request to change to a 90 days plan??

if not, then it does not look right, ask support agent to check and issue refund if overcharged 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Chalupa_Batman]

Hey @Pingzh 

You will have to reach out to a CS Agent to resolve it.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.